Terms & Conditions
Cancellation Policy for Her Trails 21.1km Program
Monthly Membership: You may cancel your membership at any point of the program via contacting us an firstname.lastname@example.org. You will not receive a refund for the time used, but no further payments will be taken from the date we receive your email.
Upfront Membership: If this program is not for you, you have 14 days to email us at email@example.com – from when you purchased the program, to receive a refund.
Cancellation Policy for Her Trails Training Cycles Program
Payment for this program is upfront and non-refundable.
Cancellation policy for all UTA (11K, 22K, 50K, 100K), 42km and ultra programs
After 14 days and for all instalment plans the program is non-refundable.
We do however understand extenuating circumstances can impact your ability to complete the training plan/the race. In these situations we will work with you to transfer you to an alternate Her Trails training plan that aligns with your amended goals.
Access Duration for Online Training Programs
Her Trails Training Cycles Program: you have access to your membership portal for 70 days from when you sign up to this program.
50/100 Program access: participants will have login access to the full 20 week program for 26 weeks from the start of the program. After this time, the program will no longer be accessible. Access to the Her Trails integrated coaching service, including coach access and feedback ends at the conclusion of the 20 week program.
11/22 Program access: participants will have login access to the full 16 week program for 20 weeks from the start of the program. After this time, the program will no longer be accessible. Access to the Her Trails integrated coaching service, including coach access and feedback ends at the conclusion of the 16 week program.
Extending your access to your Membership Portal
We want you to succeed in your Her Trails Journey. Please email us at firstname.lastname@example.org if extenuating circumstances have impacted your participation in the program. On a case by case basis we will determine if we can:
- extend your access to the membership portal (although this will not involve the integrated coaching service)
- transfer your placement into the next program
- for an additional fee: we can extend both your membership and your access to our integrated coaching services.
Information provided in the program is to be deemed general in nature
This extends to the run and strength programming to the hormonal, nutritional and recovery advice.
You may elect to change the Password at any time using the facility provided on the Website.